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Frequently Asked Questions
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All our products are available with 24-hour shipping as long as your order is placed before 5:00 PM. You can choose the shipping method you prefer. If a product has a future date, the estimated arrival date will appear.
Yes, you can pick up your order at a Correos collection point. Once you have selected the product on the shipping screen, the Correos collection points will appear (Shipping to collection point).
Yes, you can exchange a size or product. For faster delivery, we recommend placing a new order to ensure there is sufficient stock at that time. If there is no availability, you must contact us using the return link so we can request availability from the distributor.
Yes, we do offer refunds on all orders, provided the customer requests it and the products are in perfect condition. You can see more details in our return policies.
Yes, all orders, except for shipping costs, if applicable, are non-refundable. You can see more details on this section in our shipping and refund policies.
It can usually take about 3-5 days for the product to reach your bank card or payment app after receiving it at our warehouse.